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Vertical Solutions, Inc. (Contact)
4243 Hunt Road
Cincinnati, OH 45242
Phone: +1 513 891-7997
Vertical Solutions (VSI) offers
a suite of service management solutions for contact centers, service desks, and field service. These solutions allow agents
to drive revenue, build customer relationships, and enhance business opportunities.
Vertical Solutions is cool because they provide business process tools necessary to develop and deliver a service-oriented approach.
Companies have been able to successfully implement VSI in a fraction of the time it typically takes to
implement other solutions.
Vertical Solutions provides VContactCenter, a cloud-based solution for internal, external,
and hybrid contact centers; and PowerHelp for Field Service Management.
These solutions tend to be a good fit for dynamic service operations that offer complex support.
Did You Know?
Vertical Solutions has been providing service business solutions for over 20 years.
DPSciences Uses Vertical Solutions to Gain a Competitive Edge
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Download the Case Study
DPSciences uses PowerHelp® for Contracts and Warranty Upsell Capabilities
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Challenge:
DPSciences, a value-added reseller, wanted new ways to connect with its manufacturer maintenance program customers and build extended relationships.
Solution:
DPSciences chose VSI's PowerHelp CRM solution to get the accurate and timely data it needed for contracts and warranty upselling.
The Result:
DPSciences achieved a more than 100-percent increase in top-line revenue in its first four years of deployment.
“VSI knocked it out of the park as far as delivery of product and service,“ says Tim Shelton, CFO, DPSciences.
Other case studies:
A.O. Smith |
ACCO Brands DFG |
ABB
VContactCenter - Vertical Solution's (VSI) Newest Solution
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VContactCenter is a CRM Contact Center Management solution
built on a cloud-based technology platform that enables companies to automate interactions between any entity, database,
or group and deliver seamless, consistent support based on proven business processes.
How Vertical Solutions Does It: VContactCenter enables companies to automate their strongest
business processes and integrate every group or entity that interacts with the contact center, with little dependence on internal IT development.
Want to learn more?
You can view a VContactCenter demo right now.
Why Vertical Solutions (VSI) is Different
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Listen to customer testimonials
100% referenceable
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Experience: VSI has developed service solutions for more than 20 years.
Proven Results: A 100% referenceable customer list.
Rapid Deployment – VSI’s architecture allows for customized solutions without dependency on I.T. or external development.
CRM + BPM: Tools to streamline and automate business processes.
Flexibility: Available on the private or public cloud.
Vertical Solutions in the News
For more information, visit VertSol.com or V-ContactCenter.com.
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