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RealMarket Live Webcasts - Current Feature
8 CRM Essentials -
For the most successful companies, CRM is an area of continual innovation and assessment. And your CRM processes and technologies must keep pace with-or ideally stay ahead of-changes in your market and customer base. Whether you are searching for the right CRM technology for your business, re-evaluating your current use of CRM, or looking to derive more value from an existing investment, understanding the essential factors of CRM success can help you get the best results. This webinar highlights eight proven essentials distilled by over 30,000 global companies of all sizes and industry experts. . . . [Dan Chiazza, Harris Interactive]
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Service Proficiency Through Attitude and Behavioral Change -
Failure to manage change effectively is a major source of stress. Our guest speaker for this final session is Dr. James Briscoe, one of the UK's leading psychiatrists. Dr. Briscoe has a wealth of knowledge, both practical and theoretical, in managing stress in the workplace and will share with us his observations and practical advice on how to get people to positively embrace change. . . . [, Clicksoftware]
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FieldCentrix for Microsoft Dynamics CRM - The Clear Leader in Field Service Management -
For companies that specialize in field service of any kind, long-term success comes from more than just "doing the job". By providing great service - with maximum responsiveness, efficiency, and consistency - businesses can increase customer satisfaction and lower operating costs. That's where Astea comes in... . . . [, Astea]
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Managing the (Unstructured) Information Overload in the Contact Center -
Is your contact center overwhelmed by the amount of unstructured information at its disposal? Is this vast volume of information slowing processes? Proving impossible to analyze? Or even ignored? More than 80% of all data in a customer contact center is unstructured information such as telephone conversations, emails, word processing documents, online forums, paper documents and electronic forms. . . . [Chip Gliedman, Forrester]
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